Conway Collect Newsletter - Issue 1

Newsletter

Issue 1 / 2021

Contents

Meet the dedicated plant managers of Aldershot, Croydon, Newhaven and Reading.

Meet the Teams

Feedback from our recent customer survey.

Customer Survey

An introduction to The Big Ten in 10.

Site Safety

Find out more about our latest services and products.

Services & Products

Welcome to the 1st issue of our Conway Collect Asphalt Newsletter

FM Conway has a unique approach to materials, with a proven record of self-delivery, sustainability and recycling. Our portfolio of assets features seven asphalt plants, with four of these being dedicated Conway Collect plants, two wharfs, a bitumen terminal, a PMB

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Find out about the latest addition to the Conway Collect Asphalt business.

Newhaven Collect Asphalt

Read about the latest products added to our onsite shop sales and items on sale.

Onsite Shop Sales

Find out about the latest resources available to you.

FM Conway Resources

plant, recycling facilities and a UKAS Accredited Laboratory, which together provide our customers with a truly unique service offering. Our Conway Collect Asphalt plants at Aldershot, Croydon, Newhaven and Reading provide a reliable and efficient asphalt collecton service with

guaranteed collection times.

This Newsletter will give you helpful information and updates regarding our Collect plants and the service offerings we provide.

The Collect plants supply a wide variety of asphalt products to account and non- account holders. We offer a quick turnaround, recycling facilities, an onsite shop, refreshments and restrooms.

We hope you enjoy reading it.

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great people : great work

Meet the teams

NAME HERE Steve Hawkes Readi ng Pl ant Manager

I have been in the industry since the 80’s, starting work for Foster Yeoman as a rail unloader, then weighbridge/ shovel driver, mixer man, then Supervisor at the Theale plant. Over the years I have worked for other companies at Theale due to the plant being sold a few times. For the last three and a half years have been working for FM Conway and was promoted to Manager at Reading Asphalt plant three years ago.

Over the course of the next few issues, we will introduce you to the people that work in our asphalt plants and those that work in the orders team. In this issue, you meet the four dedicated plant managers who aim to provide the highest levels of service and material quality to our customers every day. They share a huge amount of experience and expertise, and welcome your feedback and ideas on how FM Conway can improve on its service offering.

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Our Teams

Simon Hawthorn Alder shot Pl ant Manager

Paul Delaney

Josh Ward

Newhaven Pl ant Manager

Croydon Pl ant Manager

I have been in the industry for 35 years, working for various businesses ranging from family- run, medium-size and blue-chip companies. I have worked for FM Conway for approximately four years having been tuped over from Berkshire Macadams. I have been involved in both the dem- olition of the old asphalt plant at Aldershot and the construction and commissioning of the new Marini Top Tower 2000 which opened in September 2018. Together with my small team we provide a safe, reliable, quick and friendly collection service to the local area, as well as delivering asphalt to larger projects using the FM Conway fleet of vehicles.

I have been in the industry for 26 years and have had various roles starting as an unloading train operative, then moving to a machine driver, weighbridge supervisor, site supervisor, Asphalt Plant fitter, and then being promoted to Newhaven site Manager. I challenge myself and my colleagues to improve and to learn new skills. I also enjoy spending time with the family, fishing and golf, and relaxing in the sun on holiday when we can.

I started my career at Croydon Asphalt over eight years ago as an operative and since then have been fortunate enough to benefit from all sorts of training and development, which has enabled me to progress on to now being the Unit Manager. I have thoroughly enjoyed developing and progressing within an exciting organisation such as FM Conway. Being an exciting organisation means that every day offers a new challenge and opportunity to develop and for this reason I’m looking forward to furthering my career within the business.

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Customer Survey

CUSTOMER SURVEY

Towards the end of 2020, we asked all our Conway Collect customers to provide feedback on what was important to them and how well the overall service met their expectations. The online survey results showed that customers value site safety as the most important factor when choosing who to collect asphalt from. All Conway Collect plants are committed to providing as safe an environment as possible for its people, customers and visitors. We really value

the feedback given by our customers and are committed to improving the overall Conway Collect service. In response to this feedback, at the very start of 2021, people at all Conway Collect plants took time out from asphalt production to review site safety from a customer’s perspective. This audit revealed several improvement areas, which are being addressed.

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You spoke, we listened

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SITE SAFETY IMPROVEMENTS

At Reading Asphalt Plant improvements to the site entrance are being installed. These include a safer pedestrian access route, access road upgrades to help with vehicle queuing, and a new camera system to improve the site team’s visibility of the whole site. At Aldershot Asphalt Plant, following a detailed review of procedures, new site safety instructions have been issued to all Aldershot customers. These new leaflets and site plans will soon be accompanied featuring voiceovers in several languages to help all customers understand the rules clearly. Aldershot has also installed new lighting to help improve visibility during the dark winter mornings. As the year progresses, we will continue to update you on all the site safety improvements we implement. by a video showing the key safety messages and

“A big thank you to all of you that took the time to complete the survey.” - Rhia Morgan, Commercial Director

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Site Safety

INTRODUCING THE BIG TEN IN 10

The Big Ten in 10 is our 10-year safety strategy that aims to eliminate the potential for the 10 biggest identifiable risks from our business operations to cause life-changing harm. We recognise that our customers have experience in Traffic and Pedestrian Interface and Safe Digging Practices, and we would like you to share best practice with us. If you have any best practice you would like to share with us please contact

your Account Manager or the Sales team.

You can watch a short video introducing the Big Ten at:

https://youtu.be/WuW1LTAck3U

And you can read more about the strategy on our website at:

https://www.fmconway.co.uk/people- first/big-ten

New pedestrian gate installed at Aldershot Asphalt plant

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Temporary Works

Safe Digging Practices

Subcontractor Control

Working at Height

Occupational Health

Confined Spaces

Traffic & Pedestrian Interface

Isolation & Guarding

Lifting Operations

Occupational Road Risk

DO YOU KNOW YOUR BIG TEN IN 10?

The Big Ten in 10 is our 10-year strategy for eliminating the potential for the ten big risks to cause life-changing harm

Contact us to find out more about the Big Ten www.fmconway.co.uk/people-first/big-ten

Phone: 01732 600 700

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Services

Our Collect plants can produce a range of standard materials including SMA, HRA and AC, all to a fast turnaround time.

We provide a quick turnaround, an onsite shop, recycling, refreshments, restrooms and wifi.

4 dedicated Conway Collect Asphalt plants

We aim to serve every customer on time to make sure you are able to complete your projects to deadline. We monitor ‘turnaround time’ at all of our Conway Collect plants. This is the average time taken for customers to arrive at our weighbridge, get loaded and depart. The graph to the right demonstrates that customers are served quickly at all four plants. Service times are consistent, but we do recognise that we can still improve further so we are now tracking the time your vehicles were served against the time the material was ordered for collection. This is to identify where

we can get better.

In order to maintain high service levels, we ask customers to advise us if you are running late for a collection, by contacting the order office to let us know.

Average Turnaround Time in Minutes

10 15 20 25 30

24

15

15

7

0 5

Aldershot

Croydon

Newhaven

Reading

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GreenPatch

GreenPatch Permanent Pothole and Patch Repair cold lay asphalt has been developed using a biodegradable softener that reduces the dependence for petroleum derived products. It is designed as a cold lay instant and permanent pothole repair asphalt with all year round performance. GreenPatch is manufactured with recycled asphalt (RAP) and no petroleum based ‘cut-back’ solvents, making GreenPatch more environmentally friendly than alternative solutions. The GreenPatch properties allow performance and workability at cold temperatures. The material will not evaporate in the summer or ‘wax’ in the winter, which ensures a guaranteed shelf life of 12 months in bags and six months for bulk in open bays when stored correctly. GreenPatch Permanent Pothole and Patch Repair is manufactured using high PSV aggregate for added skid resistance and can be trafficked instantly. We sell 6mm and 10mm GreenPatch in 22.5kg bags, which are available at all Conway Collect plants. We can supply the products loose by the tonne at our Croydon Collect plant and at our Theale Aspahlt plant. We can also price delivery of bags on pallets into customer depots.

Features and Benefits • Conforms with PD6691 Wheel Track Rate.

• Workable in cold temperatures.

• Low maintenance and rapid installation makes GreenPatch the ideal cost-effective solution.

• No ‘primer’ or emulsions required.

• Suitable for Type 2, 3 and 4 low-risk roads in accordance with SROH (Specification of Openings in Highways).

Please don’t forget GreenPatch bags are recyclable.

great people : great work

6mm

PERMANENT POTHOLE AND PATCH REPAIR

HAPAS APPROVED

22.5kg

 Durable  High performing   Environmentally friendly Fast and efficient repair

Batch Number:

0800 276 1122 | www.fmconway.co.uk

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Newhaven

NEWEST ADDITION TO THE CONWAY COLLECT BUSINESS

Newhaven Asphalt Plant, the newest addition to the Conway Collect business, is now serving a wide range of regular and loyal customers. We understand that plant availability is vital to help our customers working on utility repairs and upgrades.

To improve plant availability, we installed mains power at Newhaven in early February, which will remove the site’s reliance on generators. Further site improvements are planned for March, including construction of a new entrance as well as a dedicated parking and sheeting area for our Conway Collect customers.

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Newhaven continued

FACTS

The plant is a Marini Toptower 3000S. There is plenty of space to store different aggregates, recycled materials, and both standard and polymer modifed bitumen, enabling us to produce a wide variety of surfacing materials, including high recycled content, at a rate of up to 250t per hour. Materials produced include regular asphalts, like hot rolled asphalt, stone mastic asphalts and warm mix, as well as polymer modified materials,

high PSV asphalt and materials containing up to 50% recycled content. In addition, we can also produce surfacing for sports facilities, such as Multi-Use Games Areas, tennis courts and red pigmented asphalts. straight into the plant. It all contributes to the economy, efficiency and environmental footprint of the products offered by the plant. All primary aggregate is delivered by sea

Plant make Marini Toptower 3000s E220 Batch Plant

Plant type Semi continuous batch

Plant capacity 250 tonnes per hour

Hot storage bins 8 x 63 tonnes each

Ship capacity 3,300 tonnes

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Onsite Shop Sales

All our Conway Collect Asphalt plants have an onsite shop stocking a range of products. If there is anything that is not stocked that you would like

available, please contact the relevant weighbridge and let them know your requirements.

NEW PRODUCTS

We’re expanding the range of shop sales at all our Conway Collect plants giving our customers access to the right tools for the job. T-99 Release Agent is now available in 2L spray bottles. T-99 stops the accumulation of asphalt and bitumen on equipment and work tools. Using a

spray bottle helps apply T-99 more accurately and reduces wastage. We have added punners, watering cans and buckets to the range of shop items this month. Prices for all shop items are available from the sales office or at a weighbridge.

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Sale items

GRAPHIC ONE

Current range

OPTION THREE

OPTION

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Your Resources

This app enables anyone working for or with FM Conway to record and advise of a ‘Near Miss’ (an accident that hasn’t happened yet). This allows FM Conway to identify potential incidents and prevent them from becoming accidents. To record a near miss visit the Near Miss App.

NEAR MISS APP

SureCharge is our Electric Vehicle charging service that uses 100% renewable electricity.

SURECHARGE APP

Together we can help create a greener London.

Resources

Your opinions really matter and we have several resources available to ensure everyone is heard and that your ideas, initiatives, and concerns are recorded and managed in an appropriate way. These resources include the above.

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Speak Out is our app that highlights FM Conway’s commitment to provide a safe and confidential method for employees, and those we do business with, to raise concerns and to report breaches of our standards or processes. Speak Out is there to contribute towards making where you work safe, ethical and an all-encompassing environment, free from bullying, thieving or any form of discriminatory behaviour. So, if you have concerns, please report it. You can do so anonymously and without fear of recrimination.

SPEAKOUT APP

If you have a great idea, tell us about it. We welcome and encourage suggestions that may help us to improve the business and pay £25 for the very best ones. In some cases there is the possibilty of a payment of up to £5,000, if the idea delivers a significant and measureable benefit to the business. For more information or to submit your idea, visit the Big Idea App.

BIG IDEA APP

To be added to the email distribution list for this newsletter and other A&A marketing emails, please contact:

If you would like to discuss anything you have read in this newsletter, or if you have any comments or suggestions for anything you would like to see in this publication in future, please contact:

Louise Duval louise.duval@fmconway.co.uk

Andy Summers andy.summers@fmconway.co.uk.

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Kent TN14 5EL

Sevenoaks

Vestry Road

Conway House

FM CONWAY LTD

ALDERSHOT ASPHALT Stubs Industrial Estate

CROYDON ASPHALT Coomber Way Croydon Surrey CR0 4TQ

FM CONWAY Conway House Vestry Road Sevenoaks Kent TN14 5EL

Holybush Lane Hants GU11 2PX

NEWHAVEN ASPHALT Plot 6&7 North Quay Road Newhaven BN9 0AB

READING ASPHALT Wigmore Lane Reading Berkshire RG30 1NP

T E

0800 276 1122

aandaorders@fmconway.co.uk

W

www.fmconway.co.uk

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