Employee Handbook

First page Table of contents Next page Last page
The handbook6 - 7
Introduction6 - 7
Everyone is welcome – Fairness, Inclusion & Respect (FIR)6 - 7
About our business8 - 9
Our service offering10 - 11
Our locations12 - 13
Our vision14 - 15
Our mission14 - 15
Core values14 - 15
Our values14 - 15
Getting started16 - 17
Pre-employment screening16 - 17
Medical questionnaire16 - 17
Induction16 - 17
Probationary period16 - 17
Appearance & dress code18 - 19
Personal Protective Equipment (PPE)18 - 19
Conduct18 - 19
Meeting etiquette18 - 19
Flexibility18 - 19
Respect18 - 19
Smoking20 - 21
Email/phone signatures20 - 21
Out of office20 - 21
Pay, hours of work, expenses and benefits22 - 23
Pay24 - 25
Queries related to pay and income tax24 - 25
Overtime24 - 25
Deductions24 - 25
Hours of work and timekeeping24 - 25
Pensions26 - 27
Bonus payments26 - 27
Benefits26 - 27
Expenses26 - 27
Remote working26 - 27
Your voice28 - 29
Mental health support32 - 33
Employee assistance programme32 - 33
Company vehicles and company assets34 - 35
Driving licenses and company vehicles36 - 37
Company plant and assets36 - 37
Lost, stolen or broken equipment36 - 37
Telephone rules36 - 37
Personal and company mobile phones36 - 37
Other office equipment and supplies36 - 37
Recruitment38 - 39
Recruitment, training and development38 - 39
Referral bonus scheme38 - 39
Equal opportunities and diversity38 - 39
Training and development40 - 41
Ongoing training40 - 41
E-learning40 - 41
External training40 - 41
Appraisals40 - 41
Communication and team events42 - 43
Communication42 - 43
Social events44 - 45
Public relations44 - 45
Controlling risks46 - 47
General48 - 49
Customer Care team48 - 49
Right of search48 - 49
Visitors48 - 49
Personal property48 - 49
Building security48 - 49
Big Ten in 1050 - 51
Absence from work52 - 53
Holidays52 - 53
Public holidays52 - 53
Sickness and absence rules52 - 53
Notification54 - 55
Medical/dental appointments54 - 55
Compassionate leave54 - 55
Jury service54 - 55
Time off for dependant emergencies54 - 55
Severe weather and disruptions to travel54 - 55
Accepted absence or lateness56 - 57
Leaving work early56 - 57
A family friendly company58 - 59
Maternity leave58 - 59
Paternity leave58 - 59
Shared parental leave58 - 59
Adoption leave58 - 59
Parental leave60 - 61
Flexible working60 - 61
Resolving problems62 - 63
Resolving problems64 - 65
Disciplinary procedure64 - 65
Grievance procedure64 - 65
Bullying and harassment64 - 65
Dealing with poor performance64 - 65
Drugs and alcohol66 - 67
Drugs and alcohol66 - 67
Rules66 - 67
Medication66 - 67
Support and confidentiality66 - 67
Testing and consequences68 - 69
IT security70 - 71
IT security72 - 73
Use of FM Conway’s computer systems72 - 73
Use of the internet - personal use72 - 73
Internet - monitoring72 - 73
Email use - general72 - 73
Emails - personal use and monitoring72 - 73
Passwords and security74 - 75
Device protection74 - 75
Social media74 - 75
IT service desk74 - 75
Data protection76 - 77
Data protection76 - 77
Data protection principles76 - 77
Your data responsibilities78 - 79
Your rights as a data subject78 - 79
How to deal with data breaches78 - 79
Subject access request78 - 79
How we do business80 - 81
Conflict of interest82 - 83
Bribery82 - 83
Purchasing and commissioning82 - 83
If you are dissatisfied82 - 83
How to raise a concern82 - 83
Modern slavery84 - 85
What to do if you suspect you are seeing signs of modern slavery84 - 85
Leaving86 - 87
FM Conway86 - 87
Exit interview88 - 89
References88 - 89
Retirement88 - 89
Restrictive covenant88 - 89
Holiday pay on termination88 - 89
Final salary/P4588 - 89
The Conway Charitable Foundation92

Made with FlippingBook flipbook maker