FM Conway - Customer Experience Vision

OUR CUSTOMER PRINCIPLES

1. Best solution – we will always look to deliver the best solution for our customers. This involves early engagement with clients with a clear agreement of what the vision is to ensure the best possible outcome, with best value and minimal disruption for customers 2. Innovation – we understand that the best solutions will come through continual improvement and with ‘innovation’ as one of our core values it is embedded in all that we do 3. Communication and collaboration – we recognise that early engagement, clear and consistent communication and access to the right information is key in the successful delivery of works 4. Customer Service – ‘great people : great work’ underpins our daily activities and approach to every project/task. Our trained people will endeavour to deliver the best customer service and where identified through feedback and review we will implement improvements 5. Environment – the protection of natural resources will always be our priority. Our continued commitment to best environmental practice from carbon reduction through to the use of recycled materials will always be at the forefront of our activities 6. People – we believe that people make the difference. Our people/key workers will treat all people with care whilst acting safely with integrity and excellence to deliver vital infrastructure improvements 7. Communities – we will strive to ensure that every action we take helps to deliver an improved society. We remain committed to measuring our social impact so that we can understand, improve and demonstrate how we are making a difference