Rewarding Great People - Issue 1

ISSUE 1 REWARDING GREAT PEOPLE

ADAM GREEN FOREWORD

CONTENTS

2 3 3 4 5 6 7 8

Adam Green Forward

Wendy’s

Explanation of the Newsletter

Our great people are the beating heart of the business. Your hard work and dedication to always making this business the best it can possibly be, has not gone unnoticed; this has been ever more evident during one of the most difficult periods in our company history as a result of the disruption caused by the pandemic; you are the reason that the future looks so bright for FM Conway. We wanted to find a way in which we could focus on celebrating the great work you do and so we have created ‘ Rewarding Great People ’, a bi-annual publication that spotlights individuals and initiatives that make up the rich tapestry of the Conway family life, and shouts about why you are such an asset to us. Rewarding Great People is not only the name of this publication, and the name of our recently launched employee benefit platform which we tell you more about here, but it also describes our ethos towards you as a colleague and illustrates how we are always looking for new ways to support our team. I hope you enjoy reading our first edition.

Rewarding Great People Login intro

Compliments

My Dream

Mental Wellbeing Employee Assistance Programme

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Wellbeing Portal Great Leaders

10

11

Apprentices / Achievements

12 13 15 16 17 18 19

Online Appraisals

Photos

Speak Out

Equality Diversity & Inclusion (EDI) Forums

Referral Bonus

COVID-19 Website

Big Idea Big Ten

20

21

Conway Auto Risk

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WENDY BATES INTRODUCTION

Here at FM Conway, a great work-life experience really matters to us; it is important that every voice is heard and that you feel valued. Our last employee engagement survey invited you to ‘Have Your Say’ and you highlighted three particular areas for us to focus on; these were Feedback and Recognition, Learning and Development, and Communication and Collaboration, which have been key projects for us over the past 18 months As a result, we have delivered a significant number of projects as part of our continuous improvement programme, such as the launch of our exciting new benefits platform which has already provided significant discounts, savings and cashback for every day purchases. We also now ensure that appraisals are available to everyone so each has a two-way dialogue with their manager to discuss their performance and development, and we are very proud of our Great Leaders programme that aims to develop future leaders and enhance our culture. Supporting all of these projects and initiatives is our increased frequency of communication so that all our people are aware of important updates about what is happening in our business. We hope that through this publication you enjoy learning about some of your colleagues, and some of the initiatives we have already delivered, or have coming up but, we always welcome new suggestions and feedback so we can continue to develop to meet your needs. We are very much looking forward to the next employee engagement, planned for November 2021 when you get another opportunity to ‘Have Your Say’ and make a positive difference to the working experience as part of the family.

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REWARDING GREAT PEOPLE LOGIN INTRO

CARE | EXCELLENCE | INTEGRITY | INNOVATION

As a valued employee of FM Conway, you have access to our exclusive platform, which brings together all your employee benefits in one place, the Rewarding Great People portal. This portal provides you with a simple, easy to use way to recognise your colleagues and acknowledge their achievements, enjoy discounted shopping to help make your money go further and provide you with cashback in return, and it allows centralised access to important company information, and resources to support your health and wellbeing. Make sure that you login and take a look at the huge range of fantastic benefits and rewards available for you and your family that will help increase your disposable income and save you money!

There are regular competitions too with a monthly lotto and the chance to win an amazing £1,000 every month or the £3,000 jackpot just by entering your lucky numbers

Register today with the following log in details:

Username: FMCemployeenumber (You must input FMC followed by your employee number)

Password: Date of birth (DDMMYYYY)

Remember your employee number can be found on your ID card, payslip or your employee self service on i-CON.

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COMPLIMENTS

Division: A&A

Location: Erith Asphalt Plant

Compliment From: Steve James, Transport Manager

Operative(s) Involved: Laura Wallis, Weighbridge Operator

Compliment Received:

“I just wanted to write to tell you what a credit Laura is to the business. Last night she identified that the special instructions we received from Toppesfield were inaccurate, called the Supervisor, had this confirmed and changed them before any lorries left the yard. Last week she also stepped in when we supplied to the emergency fire patch on the M2. On this occasion we had no special instructions, as the Supervisor was on site, he provided some directions which she used, added to the generic instructions we always receive and issued that to the drivers. “She is always very helpful and not afraid to go the extra mile in order to ensure jobs are completed. As stated, she is a real asset to the company and should we still be awarding employee of the quarter, she would be someone I would definitely recommend.”

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MY DREAM

CARE

My Dream is Michael Conway’s personal initiative, designed to provide financial assistance for you and your families. Michael handles each of the requests personally and confidentially, so if you are looking for that extra bit of support to help you achieve a dream of yours or you just need that bit of assistance to make a difference in your life, no matter how big or small, Michael wants to be there for you. Water and Drainage Management’s Mark Stapley was a recent deserving recipient of My Dream and had his driveway reconstructed to enable easier wheelchair access for his wife. With My Dream, we are able to help our colleagues like Mark and provide such a meaningful impact on their lives, and we are delighted to announce that we have now awarded a further three My Dream requests to our colleagues. We will share their stories with you in the coming months. If you want to submit a request to ‘My Dream’, please complete the form found on the My Dream tile on the intranet or alternatively email it to Michael directly using mydream@fmconway.co.uk .

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MENTAL WELLBEING

With mental health having such high levels of incidents in the Construction industry We understand that mental wellbeing is about wellness rather than illness and is not merely the absence of a mental health condition. It can be used to describe how we feel, how well we are coping with daily life or what feels possible at the moment. COVID-19 has impacted us all and has highlighted that mental wellbeing can affect anyone at any time and our 10 year Mental Wellbeing Strategy, Healthier Together, has been created to provide all our people with the tools they need to take action.

You can read the full strategy on our website. https://bit.ly/3yY8HzX

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Our Employee Assistance Programme (EAP), now delivered by Health Assured, the UK and Ireland’s leading wellbeing provider, is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Balancing everyday life with the requirements of work and home can create pressures for all of us. With continual changes to the way we work including technological developments to support remote working, it is vital that we ensure that there is a productive, healthy environment that is conducive to a healthy lifestyle. EMPLOYEE ASSISTANCE PROGRAMME

Services Available:

„ Life support „ Legal information

„ Bereavement support „ Medical information „ Online CBT (Cognitive Behavioural Therapy)

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WELLBEING PORTAL

In addition to counselling support, advice and our app, we also offer a virtual library of wellbeing information. The articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid your physical and mental health. To access the Wellbeing portal you will require the below login credentials:

Username: Wellbeing

Password: MoonLakeGrow

Website: www.healthassuredeap.co.uk

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EXCELLENCE The success of any business is a team effort - great leaders, leading great people towards a common cause.

GREAT LEADERS

in from future leaders within our business.

For those of you who identified a wish to develop or hone your leadership skills at your recent appraisal, now is the opportunity to speak to your manager about your aspirations and seek their support with your application. The deadline for applications for cohort one has now closed, however if you wish to enter the Great Leaders Programme you can find further details of when to apply, as well as details of what is available for each Great Leaders Programme pathway on the Conway Connect Learning & Development page, or by speaking to your Manager or HR Business Partner.

In the last employee engagement survey, you highlighted the fact that some of you would like the opportunity to increase your leadership skills and become the next generation of front runners; this ambition, combined with our plans to further support our existing leaders who have had to navigate a changing and challenging environment throughout the pandemic, has led to the launch of the FM Conway Great Leaders Programme which we have been inviting interested candidates to apply for. Our Great Leaders Programme is already off to a great start, with so many great applications coming

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APPRENTICES / ACHIEVEMENTS

Congratulations to Consultancy’s Zac Kellaway who has earned a distinction grade of D*D*D in his BTEC Level 3 Diploma in Construction and the Built Environment! CECA SOUTHERN AWARDS CONGRATULATIONS TO OUR COLLEAGUES! Most Promising Apprentice: Alex Viner, Internal Audit Apprentice Summary: Alex’s positive attitude and the desire to learn and develop himself that has seen him come from an introverted character to leading discussions and training with his peers across the company. Most Promising New Entrant Trainee Civil Engineer: Naim Suleiman, Site Engineer Naim has continually impressed with his positive attitude and work ethic. He has demonstrated the confidence to take on a significant level of responsibility at project level and is a key member of our civil engineering team.

ALEX

NAIM

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ONLINE APPRAISALS

Our last ‘ Have Your Say ’ employee survey revealed that you have an appetite for greater feedback, recognition, and two-way communication. Following the success of the revamped and relaunched appraisal process for office-based employees last year, and after gathering feedback and ideas from our operational teams, we are now launching a similar scheme developed specifically for our frontline colleagues. Between June and September, every site-based employee with over six months’ service will have the opportunity for dedicated one-on-one time with their supervisor. This opportunity will focus discussions on celebrating the great work being delivered, and the creation of a plan of action to support with any areas of skills or career development. Each employee’s self-development ’wants and needs‘ will be different, so this approach will allow us to develop clear and successful career pathways within the business to enable everyone to fulfil their full potential. The new process will use an online form that can be completed on a laptop, tablet, or smartphone (using a link on i-Mobile), so it couldn’t be easier! Information about our employees’ training needs and performance levels will be collected at the touch of a button and shared with our L&D and HR teams for action and recording. We aim to use the appraisal content to generate recognition for work well done, and to identify appropriate support for those who need it.

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PHOTOS

A number of our colleagues are in the money after successfully sending us their photos for us to promote the great work we are doing here at FM Conway, and we want to remind and encourage you all that you can earn a cash reward just by sending us your photos from around the business or by spotting us on TV. Simply send in any photos from our work sites or offices that can be used across our social media channels, or alternatively, we would like to challenge you to keep your eyes peeled for any time you have seen us appear on your favourite shows (i.e. news coverage/dramas etc). For the chance to win, please send your photos to marketing@fmconway.co.uk along with any details of what channel/ time it was originally aired and you will receive a prize!

Take a look at some of our entries:

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INTEGRITY

We are proud to be supporting the government’s ‘Kickstart Scheme’, which provides funding to employers to create six-month job placements for 16 to 24-year-olds who are claiming Universal Credit and are at risk of long-term unemployment. To support this great initiative, we set ourselves the goal of taking in 60 individuals to mark our 60th year and took on an initial cohort of 15 Kickstart placements across various divisions in the business from a variety of education and experience levels. A number of them have been with us for several months now, working in roles that we created specifically for them to provide them with training and experience, as well as offering them a valuable insight into the construction industry. In that time we have seen a huge benefit from the scheme and seen these young people grow and develop into assets for the company. We have been greatly impressed with their work attitude and their ability to embrace the new challenges that FM Conway has presented them with and this has led us to offer several of our Kickstarters full-time positions within the business.

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SPEAK OUT

Speak Out is our app that provides a safe and confidential method for employees and those we do business with to raise concerns or report suspected breaches of any our standards and processes. Speak Out reports can be about anything; from theft, fraud, bribery and drug abuse, to health and safety issues and a person’s conduct or behaviour. Landline number 0808 169 1521 or a web application on your desktop or mobile device. Anything that you report is dealt with confidentially. Speak Out can be accessed 24/7 via:

SPEAKOUT

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EQUALITY DIVERSITY & INCLUSION (EDI) FORUMS

FM Conway is committed to providing an inclusive organisational culture that allows everyone to do their best, and be their best. Our aim is to ensure that every opportunity is available to every person across the communities that we serve and beyond, and to do this we are committed to engaging across the widest demographic that affords our people the space and confidence to develop to their full potential. We are committed to ensuring that everyone in our diverse and ever-changing society is understood and highly valued; it is our duty to create equal opportunities and work to eliminate inequality in our business, and society. To support this, we are holding regular EDI forums to engage with people across our business and listen to ideas and feedback for each workstream of our EDI strategy, All Great People .

help us to continue making a difference by joining one of our forums as we discuss several important topics, including: „ Subcontractors „ Disability „ Females in the Construction industry „ BAME „ Developing Inclusion & Respect „ LGBTQ+ Our forums are open to everyone and are positive and ‘safe spaces’ meaning that you can speak freely about ideas, concerns and experience. Together we can help to nurture an organisational culture where people working and engaging with us feel respected and comfortable being themselves. If you would like to get involved in our forums, please contact great.people@fmconway.co.uk .

If you share our passion about equal opportunities within FM Conway then please

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More great people are always needed so if you know somebody looking for a new role, this could be the perfect opportunity to utilise FM Conway’s Employee Referral Scheme and earn yourself some extra cash simply by referring a friend or family member to the business! REFERRAL BONUS

Band

Job Type / Family

Referral Bonus

Apprentice / Operative - unskilled

£250

1

Administrator

£500

Administrator / Officer / Advisor

2(A)

£500

Office based - Monthly or (fortnightly Payroll)

Driver / Foreman / Skilled Operative/or

2(B)

£250

Operative Fortnightly Payroll

Driver / Foreman / Skilled Operative/or

2(C)

£250

Operative - Monthly Payroll - Fortnightly Terms

Supervisor / Technician

3

Engineer / Surveyor Project Manager

£1,000

How does it Work?

4

Manager

£1,500

The first half of the payment will be paid after the new employee has completed six months of employment and passed their probation. The second instalment will be paid after 12 months.

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Senior Manager

£2,000

6

Head of Function

£3,000

7

Director

£5,000

8

Board Director

£5,000

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INNOVATION

COVID-19 WEBSITE

During the COVID-19 pandemic we created a dedicated employee website to help us keep connected at a time when we all needed support with new challenges and disruptions affecting our way of life. It was created to not only support our colleagues who were away from the workplace, but all of colleagues across the business when we may have been feeling stretched and distant, in order to help raise our spirits and keep us all together as part of the FM Conway family. Our COVID-19 website provides a valuable source of information for all colleagues and offers a range of resources from business updates, to access to training and certificate information, to a number of useful links regarding mental health and financial wellbeing.

Whether it was providing you with fitness classes to stay active during lockdown, recipe ideas to keep those blues away, or colouring activities for the kids to help with home-schooling, we wanted to provide you with support across every avenue and all of this and more can still be found on our website. Our aim is to ensure that nobody feels isolated, so please remember to look out for each other, support your colleagues and don’t forget the great resources available to you as this website will remain active for as long as it is needed by our people.

You can visit our dedicated employee website here: www.fmconway-covid-19.co.uk

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BIG IDEA

Big Idea is our innovative scheme that allows colleagues to submit their ideas about ways that FM Conway can improve. Ideas are welcome from anybody, and can be anything from ways to reduce cost, ways to innovate, or even ways in which we can provide a new service. Every suggestion is considered, and accepted ideas are rewarded with a certificate and a £25 tax-free payment, with the possibility of it rising to £5000 if the idea offers a measurable benefit to the business! To let us know about your Big Idea and make a positive difference, visit www.fmconway.co.uk/ bigidea or use the Big Idea tile on Conway Connect.

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BIG TEN

The Big Ten in 10 is our revolutionary approach to ensuring that our people go home safe every day. We have identified the biggest operational safety risks that cause life-changing harm in our business, and through our Big Ten in 10 strategy we aim to eliminate these ten risks over the next 10-years. This is a unique approach, designed to be transformational for health and safety across all sectors. Our aim is to raise the benchmark and ensure that all people go home safe every day. We will do this by asking you just how we can improve and we will use your expert knowledge to implement new technologies and tools to raise health and safety. The Big Ten in 10 has already demonstrated a number of improvements, with particular focus on the Big Risks that deliver the most potential harm.

Building on current successes over the next decade, we will be introducing innovations designed to eliminate Big Risks that our employees face daily, actively searching and utilising the wealth of digital and technological advances available to us.

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CONWAY AUTO RISK

It has long been accepted that the single most significant factor in road traffic safety is the driver. Numerous advances in vehicle and highway safety features have resulted in significant mitigation of the effects of poor Road Traffic Safety but these alone will not prevent death or serious injuries occurring against a backdrop of increasing vehicle, and driver numbers. Our Conway Auto Risk programme has been set up in accordance with the company vehicle standards group to be completed annually and the annual requirements will consist of completing your driver profiling and then completing the relevant e-modules which will be assigned to you based on your profiling results. We are now entering the second phase of our Conway Auto Risk (CARS) system, in which anyone who drives a vehicle for FM Conway, including company car drivers, will be required to complete this training.

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FM CONWAY Conway House Vestry Road Sevenoaks Kent TN14 5EL

Tel: 01732 600 700

www.fmconway.co.uk

Join the conversation: marketing@fmconway.co.uk

EXCELLENCE Great people delivering great work, always

CARE As a family business we act with care and compassion

INNOVATION Our passion is to always find a better way

INTEGRITY A business committed to doing the right thing