Rewarding Great People - Issue 5

ISSUE 5

CONTENTS

INTEGRITY 16

3 4 6 7

Joanne Conway Foreword

Are you Saving with Rewarding Great People?

The Gold Standard Volunteering Policy

Healthcare Cash Plan

17 18 19

Peace of Mind for you and your Family

Creating an Inclusive Workplace

Speak Out

CARE 8

INNOVATION 20

My Dream

10

Caring for Our Colleagues

Be Part of the Solution

22 23

Enhancing our Induction Process

EXCELLENCE 12

Free Writing Assistance!

FM Conway’s Celebration of Learning! Our Award-Winning Apprentices

GREAT PEOPLE 24

14

Highways Heroes

26

Recognising our Colleagues

2

JOANNE CONWAY FOREWORD

Introducing Issue 5 of your Rewarding Great People Publication

In particular, there are some great programmes that you may not realise you have access to, such as our Healthcare Cash Plan and the upcoming volunteering policy, which demonstrates our commitment as an inclusive employer. We will also be reflecting on what has been a busy but successful year, celebrating some of our fantastic people, and discussing some of the important moments that have impacted both our business and your working lives at FM Conway.

With 2023 coming to a close, it is a good time to reflect on what has been another great year for FM Conway. We have remained strong and agile, thanks to the strength of our business model and, importantly, the capability of our great people. That success allows us to give so much back to you, and that is what this publication is all about - to ensure that you are accessing all of the many benefits that are available to you. This edition brings with it a great focus on some new initiatives and benefits that are being rolled out across the business, as well as a teaser for others that are on the horizon.

I hope you enjoy reading this edition and thank you for your continued support over the past year.

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ARE YOU SAVING WITH REWARDING GREAT PEOPLE?

88% say it helps them save money with their weekly food shopping, and 41% say it helps save money with large purchases. 41% of respondents have been able to repurpose the money they save and put back into buying more with their food shop, plus other gift cards or other purchases.

The Rewarding Great People portal can provide you with substantial savings on day-to-day essentials, such as your regular food shop, eating out, or trips to your local cinema, as well as many other ways to help your money go further.

We surveyed our portal users and discovered that it has helped 100% of you save money overall!

Whereas 29% use it for Christmas shopping and 17% use it for a family day out, family meal or holiday.

Register today with the following log in details to start saving:

Username: FMCemployeenumber (Please input FMC followed by your employee number)

Password: Date of birth (DDMMYYYY)

Remember your employee number can be found on your ID card, payslip or your employee selfservice on i-CON

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SCAN QR CODE TO FIND DISCOUNTS & START SAVING

Don’t just take our word for it - hear from some of our happy savers:

“I’ve been able to give my daughter a reloadable card for Uni, which I can then top up monthly for her so I know she can afford food.”

“The reloadable cards are a great way of budgeting with the additional bonus of getting instant cashback.”

“Getting the cashback on the prepay card for the supermarket we use all the time makes sense, it’s like money for nothing. Save up the cashback all year and it helps with all the Christmas food and drink!”

“The competitions are always worth entering. I haven’t won anything yet, but to enter for free is good. The monthly Lotto is also a good idea - got to be in it to win it!”

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HEALTHCARE CASH PLAN

Your health is so important to us, which is why we will shortly be introducing a healthcare cash plan benefit provided by Medicash, that you can opt into at a low monthly cost, from as little as £6.95. A healthcare cash plan is a type of health insurance policy that pays cash benefits to policyholders in return for a small monthly premium. The plan can be used to cover a range of essential healthcare expenses, such as dental treatment, dental check-ups, optical care, physiotherapy, and more. At different monthly premium amounts, the scheme can cover you, your partner, and up to four dependent children. Its tiered approach means you can select the most appropriate scheme for you. Medicash is coming soon and we will be sending you more details about this great benefit for you and your family in the new year.

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PEACE OF MIND FOR YOU AND YOUR FAMILY Remember, that as an employee, you are eligible for a life assurance lump sum that covers your family should the worst happen whilst you are employed. The purpose of life assurance is to make financial provision for an employee’s dependants should the employee pass away while in employment. Circumstances can also change suddenly, affecting both you and your family. Therefore, it is vital that you keep your beneficiary details up to date. To ensure your family is covered in any eventuality, or should your circumstances change, you can request an ‘Expression of Wish’ form to update your beneficiary details. Please contact HR@fmconway.co.uk for more information. Usually a one-off sum of money to a beneficiary, or beneficiaries, named by the employee.

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MY DREAM

My Dream is the Conway Family’s personal initiative to support colleagues with financial assistance, advice, and guidance. Is there a dream or wish of yours that you need help to achieve or do you need support with something for you and your family?

You will be required to submit the following information:

Name

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Division of employment Length of employment Description of your request

„ Overview of reasons you require financial support „ Any time restraints „ What it means to you and your family

My Dream can help realise your dream.

To submit your My Dream request, simply fill out the form found on the My Dream tile on the intranet and email it to mydream@fmconway.co.uk .

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During the past year, My Dream has received many applications, all from our Conway Family requiring advice or support, or identifying team members they believe require assistance in times of family crisis.

“I was so touched that FM Conway chose to provide this opportunity and was so grateful. It meant so much to myself and my brother and I am proud to work for a company that made this possible. “My brother was very emotional when I told him the good news, he couldn’t believe how kind, compassionate and thoughtful people could be in the worst times.

Louise Morley was one such colleague who reached out to My Dream:

“Thank you again for all the support and making this possible!”

“In January, my brother was diagnosed with Stage 4 Metastic Colorectal Cancer at just 39. Unwell, self employed, unable to work, and with a young family, making memories suddenly became so important but financially very difficult,” said Louise. “Through My Dream, FM Conway made it possible for my whole family to go to Centre Parcs and enjoy a long weekend all together making memories.

Is there a dream or wish of yours that you need help to achieve, or do you need support with something for you and your family?

My Dream can help.

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CARING FOR OUR COLLEAGUES

FACE

ARMS

The face may have dropped on one side, the person may not be able to smile, or their mouth or eye may have dropped

The person with suspected stroke may not be able to lift both arms and keep them there because of weakness or numbness in one arm

The main symptoms of stroke can be remembered with the word FAST:

Earlier this year, one of our colleagues, Geoff Bowler, sadly passed away after suffering from a serious medical issue. Geoff worked as part of the Highways Maintenance & Projects Framework team based at Beddington Lane. However, on 14th March, Geoff went home from work feeling unwell. The next day, he failed to attend work or notify anybody of his absence, which was very out of character for him. This led to Terry Knight, Geoff’s manager, raising this concern to the HR team before immediately going to his colleague’s home address. “He was normally very reliable, which was one of the many reasons I went looking for him, as I hadn’t heard from him the day before,” said Terry.

On arrival, Terry tried to call Geoff’s phone and could hear it ringing from inside the house.

Fearing for Geoff’s safety, Terry called the emergency services who sadly found Geoff unconscious, having suffered aspiration pneumonia and a subdural hematoma – a life-threating medical condition which can lead to a stroke if not treated in time. The paramedics were able to save Geoff’s life that day, however he sadly passed away just a few months later in July.

Geoff was a well-loved and caring colleague, who is missed by so many following this tragic loss.

Thanks to Terry’s actions, Geoff was given a fighting chance and was able to have a few more months of precious time with his family.

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SPEECH

TIME

Their speech may be slurred or garbled, or the person may not be able to talk at all despite appearing to be awake; they may also have problems understanding what you’re saying to them

It’s time to dial 999 immediately if you see any of these signs or symptoms

This really epitomises that our colleagues are more than just the people we work with, they are our friends, our family, and we truly care and look out for one another. Thank you to Terry for his swift actions and for his incredible display of care and concern for his fellow colleagues.

“He was well liked by all the lads in the yard and had a relaxed and friendly manner about him. All the lads called him Uncle Geoff. He is missed greatly.” Terry Knight

And to Geoff, know you are loved and missed by everyone who knew you.

“Uncle Geoff will always be sorely missed by everyone who knew him at Beddington Lane. Such a kind, caring bloke who always looked out for his colleagues. I personally only got to know him for two short years unfortunately, but he made me laugh enough to last 20 years. He was absolutely hilarious and could always put a smile on everyone’s faces. It was a pleasure to know him. Cheers Geoff!” Tom McEllistrum

If you have been affected by the content in this publication, please remember that we have trained Mental Health First Aiders who are always ready to support you, and you can get in touch with them via mentalhealthfirstaiders@fmconway.co.uk or by contacting HR@fmconway.co.uk .

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FM CONWAY’S CELEBRATION OF LEARNING!

In November, we were thrilled to host so many of our aspiring Great Leaders and Apprentices at our head office, Conway House, at an event in which we were celebrating our most recent graduates, as well as other success stories from around the business. The Great Leaders Programme offers a blended approach to learning that encourages individuals to develop their own leadership style with the inspiration of creating the next generation of leaders within our business. Plus, we are always keenly recruiting, training and nurturing the next generation of talent through our thriving Apprentice programme.

Our Board of Directors were in attendance to formally congratulate our successful graduates and present them with their certificates of achievement. It was a great event, and we are proud to see so many of our colleagues continuing to be the epitome of great people : great work.

ACHIEVEMENT OF QUALIFICATIONS

Tom Burman – ILM 3 – Part 1 Dan Fisher - ILM 3 – part 1

„ „

„ Antonio Frost – BSCs Hons – Quantity Surveying „ Josh Millican – Level 4 AAT „ Luke O’Grady – ILM Part 1 and 2

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STEP INTO LEADERSHIP

MIDDLE MANAGER

Lauren Parsons

Amber Rixon-Wright Ashley Moloney-Joyce

Nicholas Howard Paul Holdstock Rachel Masters Ricardo Criminale

Aaron Manning Ashik Bhuiyan

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Logan Gibb Luke Evans Molly Rowe

Benjamin Skelton

Ben Olive

Elle Brimson

Daniel Goodyear Derek Sampson George Mason Jason Critchell

Sirak Solomon

Jessica Hansen Lara Mounser

Rob Polley Ryan Britton

Sharon Bowdery Simon Appleyard

Louise Morley

Morgan Reynolds

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OUR AWARD-WINNING APPRENTICES

Our apprentices continue to go from strength to strength, with many winning awards at our Celebration of Learning event.

Congratulations to all of our winning apprentices, as well as those successfully graduating!

AWA R D W I N N E R S

Balanithesh Ragavan Apprentice of the Year Rising Star

Ben Whistlecroft Apprentice of the Year Business Contribution

Lorraine Burton Emerging Talent Ambassador

Avril Permaul Construction Apprentice Ambassador

A P P R E N T I C E S P E C I A L R E COG N I T I ON W I N N E R S

Billy Harris

Charlotte Fuller

Joe Barber

Molly Keaveney

Balanithesh Ragavan

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G R A D UAT I N G A P P R E N T I C E S

S

S

S

S

E

E

E

E

C

C

C

C

I

I

I

I

T

T

T

T

N

N

N

N

E

E

E

E

R

R

R

R

P

P

P

P

P

P

P

P

A

A

A

A

Amy Wilkinson

Brendan Rolandsen

Laiba Laiba

Molly Keaveney

Finance

Workshop

Laboratory

Learning & Development

Level 3 Assistant Accountant

Level 3 Construction

Level 3 Laboratory Technician

Level 3 Business Administration

Civil Engineering Plant Maintenance

S

S

S

S

E

E

E

E

C

C

C

C

I

I

I

I

T

T

T

T

N

N

N

N

E

E

E

E

R

R

R

R

P

P

P

P

P

P

P

P

A

A

A

A

Phoebe Allen-Brown

Avril Permaul

Niah Tomkins Term Maintenance

Maggie Taylor

Human Resources Level 3 Human Resources Support

Structures

Asphalt & Aggregates Commercial

Level 4 Construction Site Engineering Technician

Level 4 Construction Site Engineering Technician

Level 6 Chartered Manager ( Degree )

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Gold

At FM Conway, we are proud to have been awarded ‘Gold’ accreditation in the annual employer audits of the 5% Club. THE GOLD STANDARD The 5% Club is a dynamic movement of employers committed to increasing the number, quality, and range of earn and learn opportunities across the UK, with FM Conway proudly joining its ranks earlier this year. The 5% Club aspires to achieve 5% of their workforce in earn and learn positions (including apprentices, sponsored students and graduates on formalised training schemes) within five years of joining.

2023/24

From 180 members, FM Conway is now one of 120 employers who met the Gold Standard, and we are proud to not only be a part of this collective, but to demonstrate our significant commitment to nurturing the careers of professionals across our industry. We will now be exploring our future plans to ensure we achieve Platinum and represent the very best of our industry!

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VOLUNTEERING POLICY – COMING SOON!

As a family business, our values of Care, Innovation, Integrity, and Excellence underpin all that we do, and we are committed to making meaningful contributions to the communities where we work and live. We recognise the positive contribution that volunteering has and would like to support our employees to engage in volunteering schemes and opportunities, so we are working on introducing a volunteering policy. This gives employees the opportunity to get involved in any company sponsored volunteering programmes, or to make personal volunteering applications. We welcome suggestions from employees for volunteering projects with charities or other bodies where volunteer work is available. If you have any suggestions or wish to get involved in some volunteering opportunities, please contact HR@fmconway.co.uk .

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CREATING AN INCLUSIVE WORKPLACE

FM Conway is committed to putting people first and establishing an environment that allows everyone to do their best, whilst also maintaining an inclusive organisational culture through our own workforce, clients, suppliers and the communities we serve. If you share our passion about equal opportunity within FM Conway and have a particular topic to discuss around equality, diversity & inclusion (EDI), then you may wish to join one of our EDI Forums to help us continue to make a difference. Our EDI forums were created to give employees and stakeholders an opportunity to contribute to developing our inclusive workplace and to discuss important societal issues around diversity. The forums are designed to provide a “safe space” environment, where ideas can be communicated and voices listened to freely, with the aim to inform, educate and engage across all levels of the business in order to drive positive change throughout and beyond.

This can include topics such as ethnic minority groups, those with disabilities, women, LGBTQIA+, generational differences, veterans, and much more. If you are interested in joining an existing forum, or starting one of your own, please contact our Head of EDI, Ella Cole: ella.cole@fmconway.co.uk

We will soon be relaunching our

Disability Forum and introducing a new Veterans/Service Leavers Forum:

Disability - Thursday 25th January Veterans/Service Leavers – 2024 (TBC)

These are open to everybody, so if you have any ideas for points of discussion, would like to share your experiences, or are simply interested in learning more, please contact: for Disability victoria.hillary@fmconway.co.uk and for Veterans michael.barrett@fmconway.co.uk

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SCAN QR CODE TO SPEAKOUT

Speak Out is our confidential channel for reporting your concerns. As a family business, we pride ourselves on our integrity and credibility and want to support you when it comes to making the right decision. We realise that it is sometimes hard to understand what the right thing to do is, therefore, our Speak Out team often visit FM Conway depots to explain how speaking out can help us all. Speak Out is our confidential channel for reporting concerns amongst our workforce, and it is great to see our colleagues getting involved and learning more about how FM Conway can support them in ensuring that integrity is at the heart of our business.

Our app provides a safe and confidential method for employees and those we do business with to raise concerns or report suspected breaches of our standards and processes. Speak Out reports can be anything from theft, fraud, bribery, and drug abuse to health and safety issues, as well as a person’s conduct or behaviour.

Speak Out can be accessed 24/7 via:

Landline number 0808 169 1521 or a web application on your desktop or mobile device.

Anything that you report is dealt with confidentially and anonymously if you choose.

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A

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B

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L BE PART OF THE SOLUTION

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S

Y

S U The Sustainability Fund is a new incentive to support sustainable innovation within our business in which you can share your ideas on solutions that you have identified to help promote sustainability. Any employees within the business can put forward an idea and their submission will be assessed by the Sustainability panel. If your idea proves successful and subject to certain conditions being met, your contribution will be recognised by the business and you could be rewarded with a tax-free payment up to the value of £1,000. Please be advised that Directors will not be rewarded for any suggestions made under the above employee suggestion scheme.

Ideas can be anything related to sustainability which may contribute to the following:

Enhanced bio-diversity at our sites

„

„ Improved fuel or energy usage in our vehicles, plant or facilities „ Increased re-use of materials or use of more sustainable products and materials „ Increased re-use of water and/or reduction of mains water consumption „ Reduction in waste and/or use of single use plastics

F U

...Plus any other relevant ideas you may have.

Our brand-new Sustainability Fund IS NOW LIVE!

N

20

D

For the roll-out of this initiative, we have provided refillable metal water bottles at our Beddington Lane depot to remove dependency on single-use plastic water bottles. We will be looking to make these bottles available at our other depots in our efforts to completely remove single-use plastics across the business.

A

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F U

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ENHANCING OUR INDUCTION PROCESS

Our Learning & Development team has been piloting a new-look induction

This provides them with a broad view of our business, as well as important training on our mandatory modules and health and safety practices. At the end of October, we saw the launch of the new physical inductions. Whereas, Driver assessments and inductions, and monthly inductions for corporate staff are due to start in the new year. Our new-look inductions are currently still in the trial period, but we are excited to see how they progress and look forward to sharing the results of our pilot with you soon!

process as part of our onboarding process for new colleagues. Developed in collaboration with representatives from across the business, this new process has been implemented to ensure we are delivering inductions that meet the differing needs of our colleagues. Inductions are an important part of our business in which we ensure that new starters are welcomed into FM Conway.

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FREE WRITING ASSISTANCE!

Grammarly is an online grammar checking website that can scan essays, articles, and other documents to find mistakes in the text. The programme looks for grammar mistakes across grammar, punctuation, spelling, enhancement, style, sentence structure, and plagiarism. Grammarly goes beyond simply finding and correcting mistakes though, by providing error explanation with every mistake it finds. That way you not only learn what mistakes are being made but learn how to spot them for yourself in the future. It is a great learning tool for those who face difficulties with spelling or grammar because it helps reinforce the rules of grammar and improves writing abilities.

As part of our continued drive to attract, recruit and retain diverse talent, we concentrate on positive actions to remove barriers to working in the construction sector. One of these areas is recruiting and retaining people with disabilities, and we are continually making adjustments to ensure FM Conway continues to be an inclusive workplace. We have been reviewing online tools that support those with learning difficulties such as dyslexia and would like to promote Grammarly, which is an industry leading, AI-enabled service to help people communicate more effectively every day.

At FM Conway, we have a corporate license for Grammarly, so if you would like assistance accessing it, please contact HR@fmconway.co.uk .

Sign up for Grammarly here: https://www.grammarly.com

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HIGHWAYS

Great people are everywhere at FM Conway, but often our colleagues go above and beyond, not only in their professional role, but by doing something exceptional that has a lasting positive effect on someone’s life. Two members of our Water & Drainage Management team did just that earlier this summer, when Pawel Bryla and James Valsler tackled a car fire on the M25. A car belonging to a lady with two teenage daughters had caught fire at Junction 4, when Pawel and James pulled over to extinguish the fire before the fire brigade turned up.

Fortunately, the family were roadside at the time, and nobody was hurt, largely thanks to the courage and bravery shown from our two colleagues. A Kent Fire Brigade Fire Marshall approached Pawel and James afterwards and told them that he was very grateful that they had stopped and taken action. This was an incredible display of heroism in dangerous circumstances, and they have shown themselves to truly be a credit to our business.

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RECOGNISING OUR COLLEAGUES

Don’t forget that you can recognise

the great work of your colleagues and share it

with the business by using the Rewarding Great People portal’s Recognition function. The Recognition function, which can be found under the ‘Recognition’ tab, is an open forum for you to thank those colleagues who may have helped you on a particular project, have gone above and beyond expectations, or are simply there when you need them. We understand the importance of sharing those stories that demonstrate our core values of Care, Innovation, Excellence and Integrity at FM Conway.

Take a look at some of the colleagues who have earned peer recognition this year:

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Ben Phillips Has Been

Thomas Hewitt Has Been Recognised By Jack Mckenna “Thank you for your dedication to planning jobs to make sure everything

Chelsea Dean Has Been Recognised By Dave Gambrell “Really helpful driver. Thank you from all the gang.”

Ella Cole Has Been Recognised By Sharon Field “Thanks for arranging International women’s day. It was very inspirational.”

Recognised By Khaled Alfadli “I joined FM Conway a month ago and I love it here already, all thanks to Ben as he introduced me to the company and helped me get started.”

runs well with the Westminster jobs.”

Leah Stevens Has Been Recognised By Sharon Field “Leah, the work you have done on the reports for National Highways and the whole company is amazing! It will make such a huge difference. Thank you so much!”

Liz Smith Has Been Recognised By Andy Thomas “Gave up their time at short notice to help with a problem. Went the extra mile when I interrupted their weekend. Could not have solved the issue without their assistance. Huge thanks.”

Neil Brabiner Has Been Recognised By Jan Marshall “I would just like to publicly thank Neil for helping me with a very complex receipt hold query. I was way out of my depth with this, and Neil took the time and patience to investigate this for me and his help is very much appreciated. Thank you.”

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FM CONWAY Conway House Vestry Road Sevenoaks Kent TN14 5EL Tel: 01732 600 700 www.fmconway.co.uk Join the conversation: marketing@fmconway.co.uk

EXCELLENCE Great people delivering great work, always

CARE As a family business we act with care and compassion

INNOVATION Our passion is to always find a better way

INTEGRITY A business committed to doing the right thing