Social Value Report 2021-2022

OUR OPERATIVES - OUR COMMUNITY AMBASSADORS! Our biggest ongoing interaction with our communities is through our operatives, working on projects across the South of England and interacting daily with the communities in which they work. This community engagement is as important as any other aspect of our work in communities, and our operatives are FM Conway ambassadors on a daily basis, reflecting the values of our company.

As a company we are incredibly proud of the impression our people create, and below are just a few examples of the feedback we receive on a regular basis.

“I just want to say a huge thank you to FM Conway for attending the incidents from last Friday and over the weekend, due to the high winds. I think all of us were aware of the potential damage that the weather could have caused nationally, but more importantly it was dealing with the impact it had in the borough for our residents and businesses. Thank you for co-ordinating and arranging the callouts in a safe, swift and timely manner. Your assistance and partnership is greatly appreciated.”

“I would like to thank the team working on London Road who helped me to find my way back to the M25 after I had been driving around for 90 minutes, panicking in a place I do not know at all, very confused and frightened. I cannot thank them enough for allowing me to follow them. I do not know what I would have done if they hadn’t helped me. They are wonderful ambassadors for your company. I cannot thank them enough for their kindness.”

“I would like to say a huge thank you for all your help on Friday, during Storm Eunice. Please pass on my thanks to the operatives who were so quick to help close Shepherds Bush Road and waited until after 5.30pm when it was safe to reopen.”

“I would just like to let you know that the team working on St Andrews Road are a credit to your company. The Foreman was especially polite, considerate, and kept the site clean and tidy. The quality of work is really good.”

“The gang working on the road were 10/10. They were polite, helpful and a credit to FM Conway.”

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