Social Value Report 2021-2022

A BUSINESS BUILT ON KNOWLEDGE CAPITAL

Knowledge capital is a central element of FM Conway’s business success, as you would expect after 60 years of delivering project excellence. Our knowledge capital is partly built on those 60 years of experience, but it is also built on our drive to problem solve and constantly find a better way of doing things. Using that foundation, our business partnerships have been carefully cultivated and nurtured based on an ethos of continuous improvement and collaboration. Working on behalf of both communities and businesses, we have developed a self-delivery model which combines in-house consultancy expertise with frontline operational excellence. From initial inspection through to design, delivery, refurbishment works and ongoing maintenance, this approach enables us to supply all of the services required to keep the nation’s infrastructure and open spaces operating effectively and efficiently. The research undertaken in our UKAS certified technology centre allows us to design, test and produce solutions for our customers. Our commitment to recycling ensures that we continue to push the boundaries of materials innovation, and through testing and trials, we demonstrate that higher percentages of recycled content can be used in surface courses on the UK’s road network. We are leading the way in the use of sustainable materials and striving for the reduction of all carbon emissions, as well as protecting the UK’s natural capital and reducing the need for quarrying and using virgin material. The knowledge capital embedded in our business allows us to provide a pipeline of continuous improvement in both product and service delivery, examples of which you will see throughout this report. From this, we are promoting and sharing best practice to ensure that our industry can thrive.

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