Conway Collect Newsletter - Issue 1

Customer Survey

CUSTOMER SURVEY

Towards the end of 2020, we asked all our Conway Collect customers to provide feedback on what was important to them and how well the overall service met their expectations. The online survey results showed that customers value site safety as the most important factor when choosing who to collect asphalt from. All Conway Collect plants are committed to providing as safe an environment as possible for its people, customers and visitors. We really value

the feedback given by our customers and are committed to improving the overall Conway Collect service. In response to this feedback, at the very start of 2021, people at all Conway Collect plants took time out from asphalt production to review site safety from a customer’s perspective. This audit revealed several improvement areas, which are being addressed.

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