Great Leaders Programme - Aspiring Directors Application Summary

Ella Cole

BUSINESS IMPROVEMENT PROPOSAL The Central Services team’s processes and procedures are extremely manually intensive, and a significant amount of time, energy and money is wasted. The entire system base needs a complete overhaul, and we need to move forward digitally. Paper timesheets need to be replaced with digital timesheets. i-CON needs to be developed from the “out of the box” system we are using to the best of breed application that it should be. Management processes should be run through employee self-service as should training requirements and booking of courses. Workflows need to be implemented to remove the need for constant calendar reminders (that get forgotten if someone leaves). Integrations need to be built between systems such as DocuSign and i-CON. OAC has revolutionised our analysis of management information, but further dashboards need to be built that we can share with the business to demonstrate our value add and successes. By removing all of our manual processes our manual entry error rate will fall, a considerable amount of time will be saved, and the team can focus on value added initiatives rather than constant data inputting. THREE PILLARS PROPOSAL I believe before we do anything else, we need to use the Technology Pillar to get every single employee on the FM Conway network via a phone or iPad. This would not just impact one area of the business, but the entire business. By being able to engage with our employees on a daily basis I truly believe it will impact our attrition and absence rates. Health and safety messages can be shared in a more reliable & consistent way than hoping Supervisors will deliver a toolbox talk message - a) in the way it was intended and b) at all. Timesheets can more easily be digitalised, working time directive and driving licence checks can easily be monitored, expenses and receipting could be done quickly on a mobile phone rather than having to log onto i-CON on a laptop over the VPN. Self-service could be accessible so applicable training can be booked and approved within minutes without having to email the training team. Employee life cycle processes such as changes to employment and notification of leavers could also be done over self-service making the process quicker, easier and more accurate and remove the need for emails. The above list does not include the vast operational benefits that I’m sure would come from everyone having access to an FM Conway device. We have already seen the benefits of applications such as field service, however the possibilities are endless. This would need to be delivered not just as a technology project, but a fundamental cultural shift to the way we work. We will only see results if the business is engaged and everyone uses the apps. We know from the Toolbox Talk app that it is extremely successful where it is being used, but buy-in is poor in certain areas and as a business we are not good at mandating process change.

APPLICATION SUMMARY

Wendy: Application was good and relevant. In my opinion a future leader for the organisation. Would benefit from working with her peer group as part of this programme. Sam: Great leadership description, wider strategic thinking, would benefit from greater exposure to the business at this level. Sue: Late application but very good. Would benefit from taking part in the programme working with peer group.

Decision: Shortlist

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