Rewarding Great People - Issue 4

ISSUE 4

CONTENTS

INTEGRITY 16

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Liz Garvey Foreword

Start Saving Today with the Rewarding Great People Portal

Have Your Say Results

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Join our Employee Engagement Group

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In it to Win It!

INNOVATION 20

My Dream

Big Idea: Rewarding our Family Ethos Coming Soon - The Sustainability Fund

CARE 8

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Introducing Your New Employee Benefit

GREAT PEOPLE 24

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Time to Talk

Exclusive Tickets to the O2!

EXCELLENCE 12

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Great People Doing Truly Great Work

Would you Like to Be an FM Conway Communications Champion?

Celebrating Loyalty

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Inspire the Next Generation A Glimpse of the Future

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LIZ GARVEY FOREWORD

Welcome to Issue 4 of Rewarding Great People! Our publication designed to keep you updated on all of our great initiatives, benefits and success stories from across FM Conway. This edition follows our employee engagement survey, ‘Have Your Say’, which we want to thank you for taking part in. It’s critical for the business to understand what matters to you and how we can deliver changes that will benefit you most. We are currently working through your responses, and have already started using your feedback to put some new initiatives in motion. One of these is our new Employee Engagement Group, which is featured in this publication, and is all about creating a platform for you to represent your team and work together to create change within the business.

In this publication you will also find updates on some of our existing initiatives such as the Big Idea, as well as an introduction to some new ones that you may be interested in. We also hear from some of our great people as they share their personal stories on important topics, such as mental health. This is just a snapshot of the content on offer, but I want to reiterate that this is a publication for you. We are a business that is passionate about its people, and we are continually exploring new opportunities for you to ensure that we are an inclusive workplace that allows you to be your very best.

I hope you enjoy reading!

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START SAVING TODAY WITH THE REWARDING GREAT

PEOPLE PORTAL

As a valued employee of FM Conway, you have access to our exclusive platform, the Rewarding Great People portal, which brings together all of your employee benefits in one place.

This portal can provide you with substantial savings on day-to-day essentials, such as your regular food shop, eating out, or trips to your local cinema, as well as many other ways to help your money go further.

This simple and easy-to-use platform can also be utilised to recognise and acknowledge the

achievements of your colleagues, and has a wide range of resources to support your health and wellbeing.

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SCAN QR CODE TO FIND DISCOUNTS & START SAVING

So far, 51% of you have registered to experience the huge range of fantastic benefits and rewards available to you, saving a whopping £16,985!

Register today with the following log in details to start saving:

Username:

FMCemployeenumber (You must input FMC followed by your employee number)

Password:

Date of birth (DDMMYYYY)

Remember your employee number can be found on your ID card, payslip or your employee selfservice on i-CON

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IN IT TOWIN IT! The Rewarding Great People Portal also features regular competitions and a free monthly lotto, offering you the chance to win an amazing £1,000, or perhaps even the £3,000 jackpot. Earlier this year, Finance Assistant, Sarah Chaplin, won £100 just by entering her lucky numbers into the Rewarding Great People Lotto – a win that came at the perfect time for her: “I was really pleased when I found out as I had just booked a family holiday for August and had started buying summer clothes for the kids, so it really helped,” said Sarah.

Enter your lucky numbers today and you could be our next big winner!

Please Note: The numbers you select will not be kept for the next month’s draw, so why not set up a reminder in My Events to make sure you enter numbers each month to be in with a chance of winning the jackpot.

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MY DREAM

My Dream is the Conway Family’s personal initiative to support colleagues with financial assistance, advice and guidance. Is there a dream or wish of yours that you need help to achieve or do you need support with something for you and your family?

My Dream can help realise your dream.

Simply fill out the form found on the My Dream tile on the intranet and email it to mydream@fmconway.co.uk to submit your My Dream request.

You will be required to submit the following information:

• Name • Division of employment • Length of employment • Description of your request • Overview of reasons you require financial support • Any time restraints • What it means to you and your family

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INTRODUCING YOUR NEW EMPLOYEE BENEFIT

CARE

We’re delighted to bring you a brand-new employee benefit called WeCare . WeCare is a completely free support service available to you and your immediate family, that provides an extensive range of virtual services to improve your medical, mental, legal and financial wellbeing. This new service offers great options, such as easy access to 24/7 GP consultations, mental health support, get fit programmes and much more.

Take a look at the full list of services available to you:

• 24/7 GP consultation • Second medical opinion • Smoking cessation • Mental Health Support • Burnout prevention • Life events counselling • Get fit programme • Diet support • Healthy diet at work • Financial guidance • Legal guidance

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What services are included?

How to access WeCare:

1. Download the ‘WeCare

Programme’ app or head to wecare-cl.com .

Health

Mental health

Wellbeing and healthy living

Financial and legal wellbeing

2. On the ‘Log In’ page, click

‘Create Your Account’, where you’ll be prompted to enter the access code. First time users will need to complete a quick online ID check to access the services.

24/7 GP consultation

Mental health support

Get fit programme

Financial guidance

Your unique access code is: A24796

3. Select the service you want to use and follow the on-screen instructions. A specialist will be in touch, typically within two hours. 4. You can also contact the service by calling 0800 917 9330 .

Second medical opinion

Burnout prevention

Diet support

Legal guidance

Smoking cessation

Life events counselling

Healthy diet at work

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TIME TO TALK Workshop Service Manager, Rob Valintine, is determined to eliminate the stigma surrounding mental and physical illness, and he believes that we need to speak up in order to eliminate this issue facing the construction industry. “I was diagnosed with Inflammatory Bowel Disease (IBD) in 2019. I had stomach cramps constantly, all my joints ached, and I was having to use the toilet what felt like constantly. This meant I was struggling with lack of sleep and my weight was all over the place. I found I did not want to eat as I knew it would have an impact on my day-to-day activities.

everyone, including my family. The first four months I had the symptoms, I felt so isolated and so alone, I didn’t know which way to turn. I was struggling with a physical health issue which ultimately affected my mental health. “My wife, Vicky, knew something was wrong. She could see me changing every day and I was not aware of this. I finally broke down and told her everything.

“I was put on medication which helped suppress my symptoms to the point I felt I was back to my normal life again, but it was short lived. In 2021, I had a flare-up; all the symptoms were back, but this time it felt 100 times worse. This carried on into 2022 when I was admitted to hospital. “The decision was made for me to have surgery to remove my large bowel as it was full of ulcers, something I never wanted to happen, but it had to happen. I had life changing surgery and now have a stoma. This was a massive shock to the system - this thing had saved my life, but I hated it. “At the time I felt like I could not talk about my emotions – ‘That’s not what men did’. I took the typical male stance on this and hid it from

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still giving me, so much support and assistance, and without them all I would not be able to talk about this taboo subject. “If there is anyone going through this, please go and seek help, the sooner the better. You are not alone, and you will be surprised at how much help and support is out there.”

year after my surgery. I find I still have bad days, but I can phone these guys and they are there for me, and it’s great knowing we have that kind of daily support in our business. “I know I am not the only one dealing with this disease. Recently, another member of our team, Tony Taylor, was diagnosed with IBD and due to my having opened to the Plant & Workshop team, he was able to do the same. “We now talk to each other weekly regarding our illness, and when we are having our down days, we reach out and spare the time to have a chat or vent. “I have found the more I have talked about it the easier it has been to deal with. My family, friends and work colleagues have given, and are

“Vicky told me I had to speak to my management team and let them know what was going on, and with that Michael Conway MBE was informed by our Head of Department, Paul Cerexhe. “Michael reached out and came to see me to let me know I was not alone, and that the business would be there for me whatever the results were. I was blown away by this and the support was there from day one, and it still is, with Daniel Conway and Mark Sydenham who are there should I need them. “FM Conway is constantly promoting support through the Mental Health First Aiders (MHFA) and Employee Assistance Programme.

“I reached out to a couple of the MHFA, and I still talk to them now, a

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EXCELLENCE

WOULD YOU LIKE TO BE AN FM CONWAY COMMUNICATION CHAMPION? As part of our internal communications strategy, we are looking for volunteers to keep their colleagues up to date with news from across the business.

Our aim is to have a Communication Champion that represents all divisions across every FM Conway location. As a Communication Champion you will liaise with the Marketing team to help spread the word about the latest developments so that we can ensure every person is connected with the wider FM Conway family. This can be as simple as distributing posters which provide any updates we need to know about, helping us prepare for events, or ensuring that treats and surprises reach the various depots we operate from.

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If you would like to become an FM Conway Communication Champion, please contact: marketing@fmconway.co.uk .

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INSPIRE THE NEXT GENERATION

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At FM Conway we are always on the lookout for the next generation of talent, and we offer many programmes designed to recruit and nurture young people looking for a career within the construction industry. One route to employment that we offer is our Inspire Scholarship Scheme, which is for upcoming undergraduates and offers valuable paid work experience and additional funding towards their studies whilst at FM Conway. The programme is available for existing members of our FM Conway family, so please put forward any of your friends and family members who are looking to start their careers.

If there is a member of your family or a friend who is about to go to university to study a construction or commercial related course, or perhaps has a qualification in civil engineering, technology, sustainability, or asphalt and materials, then our Inspire Programme can offer: • A contribution to their study expenses • A mentor from the business to support their studies – and particularly their application to the working environment • Guaranteed paid work experience (of up to eight weeks) during the university summer vacation (following years one and two of study) • Practical support with project work if required

To find out more about how to join the scheme, please contact: talent@fmconway.co.uk .

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A GLIMPSE OF THE FUTURE Earlier this year, we celebrated National Apprenticeship Week 2023 as part of our ongoing enrichment programme that develops and celebrates the apprentices that make up our great people.

It was great to see the future faces of our business as they were treated to various team-building activities and workshops, enabling them to build relationships and work together. One of these workshops was a Personal Brand workshop to align with the theme from National Apprenticeship Week. Apprentices were encouraged to think about how they want to be viewed in the workplace and how they can manage perceptions of others, so that they’re always bringing the best version of themselves to work. The day was a huge success and we would like to thank everyone who helped put our apprenticeship week together; it was a fantastic event and your hard work was greatly appreciated!

Apprenticeships are vital in helping individuals to develop the skills and knowledge required for a rewarding career, and we recognise the important role that we have to play as a business in shaping not only their futures, but also our industry. In particular, we were delighted to welcome our apprentices from all over the business to Conway House for an enrichment day in February.

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HAVE YOUR SAY RESULTS

INTEGRITY

During April and May this year, we invited everyone to have their say and share their thoughts and feelings about working at FM Conway and creating a great place to be. So many of you (just over 1,000 people) took the time to give us some feedback and we were delighted to see that our overall Engagement Index (which is an indicator of peoples’ commitment and loyalty to the business) has increased to 69%. Your responses help identify areas where progress is needed and with our Employee Groups we are committed to taking action to improve on these and make FM Conway a great place to work. We are sharing our top five indicators, our biggest moving indicators – since our last survey in 2019, and finally our bottom five indicators. It is these indicators that will be the initial focus of the Employee Engagement Group to help make improvements.

69% 60%

Engagement index

Participation rate 16% INCREASE FROM 2019

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I know how my work contributes to FM Conway goals FM Conway is in a position to really succeed over the next three years 80% 79% 78% 78% 77% My Line Manager keeps me informed what is happening 64% 74% 58% 68% 74% 27% INCREASE 22% INCREASE 21% INCREASE 19% INCREASE 17% INCREASE TOP FIVE BIGGEST MOVERS Other people and departments at FM Conway collaborate well with us in order to deliver our work 57% 55% 54% 52% 49% BOTTOM FIVE My Line manager genuinely cares about my wellbeing I believe FM Conway demonstrates its commitment to the Health and Safety of its employees At FM Conway employees of all cultures and backgrounds are treated fairly and with respect I am aware of the additional benefits available to me At FM Conway I feel motivated to do my best work every day I receive a fair day’s pay for a fair day’s work I feel my Line Manager is invested in my success I rarely think about working at another company At FM Conway communication is open and honest We acknowledge employees that have gone the extra mile

The Senior Leadership team at FM Conway keep people informed and have communicated a vision that motivates me

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JOIN OUR EMPLOYEE ENGAGEMENT GROUP

Thank you for taking part in our employee engagement survey!

As a member of the Employee Engagement Group, you will:

• Be open minded and resilient • Share business information via relevant methods at your FM Conway location • Keep two-way communication flowing between colleagues and the business • Proactively seek views and feedback from employees in your area of the business • Actively participate in the Employee Engagement Group meetings

We are now looking for employee representatives from all levels and areas of the business to join our Employee Engagement Group to help us take the next steps. The group will meet quarterly with HR Director, Liz Garvey, to discuss the Have Your Say survey results and agree actions based on the survey responses. If you are interested or know of someone who would like to join, please email their name, location, and division to HaveYourSay@fmconway.co.uk or scan the QR code and complete the nomination form.

SCAN QR CODE TO COMPLETE NOMINATION FORM...

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BIG IDEA: REWARDING OUR FAMILY ETHOS

INNOVATION

Earlier this year, the Big Idea returned, as we re-launched the scheme with a new and improved process to make the Big Idea even bigger! The Big Idea scheme is a platform where you can share any idea or innovation that you think will make a significant difference to our business, which rewards you for introducing a positive change to FM Conway. If your idea is submitted for consideration to our panel, you will be rewarded with a certificate and a £25 tax-free payment, with the chance of more cash rewards at every stage of the process, including the possibility of this reward rising to £5,000 if it offers a measurable benefit to the business.

Since re-launching in January, we have already had 40 Big Ideas submitted and we are now excited to share that six of those have been rewarded! It is great to see so many Big Ideas coming in, and in response to your submissions we have now added a new category titled ‘Family’. We recognised that we were receiving so many great ideas that focused on our family ethos and wanted to ensure that these were rewarded in the same way.

To let us know about your Big Idea and to make a positive difference, visit:

www.fmconway.co.uk/bigidea or use the Big Idea tile on Conway Connect.

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COMING SOON - THE SUSTAINABILITY FUND

The Sustainability Fund is a new incentive to help fund and support sustainable innovation within our business.

The concept is to share your ideas on solutions that you have identified within the business to help promote sustainability.

Ideas can be anything related to reducing fuel or energy consumption (in vehicles, plant or facilities), reducing or reusing waste, removing single-use plastics, reducing water consumption or promoting the re-use of water, promoting biodiversity or promoting the use of more sustainable products – plus any other ideas you may have.

Your submission will then be assessed by the Sustainability Fund panel.

If your idea proves successful, your contribution will be recognised by the business, and you could be rewarded with a tax-free payment up to the value of £1,000.

The Sustainability Fund will be officially launching later this year!

Keep an eye out for futher updates with information on how to put forward your ideas to the Sustainability Fund.

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EXCLUSIVE TICKETS TO THE O2!

GREAT PEOPLE

As an FM Conway colleague you have exclusive access to tickets at the O2 Arena via the company’s VIP box! Featuring a wide range of events, including music, sports, comedy, entertainment and more, the corporate box is available to all colleagues to purchase tickets for themselves and up to three guests to an upcoming event of their choice.

The box can hold up to 20 seats in total, with 15 seats and 5 bar stools, and also has access to food and drink within the luxury of the private suite. However, please remember that whilst in the box you are representing FM Conway and we ask that you remain respectful of others whilst using the private area.

If you are interested in purchasing tickets for an event, please e-mail: o2.events@fmconway.co.uk .

Please Note: Tickets can only be secured by payment and seats will be allocated in order of payment. Unsecured bookings will be available to other members of staff who are able to provide payment upfront. A guest list of all attending (full names and how your guests are related to you) will need to be provided. Tickets are non-refundable .

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GREAT PEOPLE DOING TRULY GREAT WORK

Help is available: Speak with the Samaritans today, who are available 24/7 on: 116 123 or SMS: Text SHOUT to 85258

Many of our colleagues are faced with difficult scenarios whilst at work. One of those can be discovering a member of the public who is in trouble and sometimes even looking to take their own life.

As Joe went to return to his car to put his hazard lights on, the girl then jumped up and started to climb the bridge railings. However, she was swiftly stopped by Adam and Joe, who ran back, pulled her away and sat her down on the floor. They then stayed with her to calm her down and reassure her, whilst they waited for polic to arrive.

Meanwhile, Slawomir and Steve were further along the road, calling the police to find out where they were.

Earlier this year, members of our Water & Drainage Management team were faced with such a scenario.

This incredible act of care and bravery helped to save the girl’s life that day, and we would like to recognise these colleagues for their admirable actions in the face of adversity. Working in the construction industry, this is something our teams see more often than the ‘average’ person, and we are proud to have colleagues who truly represent our ethos of great people : great work.

In February, in the early hours of the morning, Adam Beggs, Joe Mulvey, Slawomir Dominik and Steve Wickham were crossing a bridge over the A27, when they drove past a girl looking very distressed. Noticing she was upset, the team pulled over and went to speak with her, to check if she was ok. Adam and Joe stayed and talked with her, whilst Slawomir and Steve quietly phoned the police.

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CELEBRATING LOYALTY At FM Conway, we are not just a business, we are a family, with the tenures of many of our colleagues spanning generations. In our more than 60-year history, our colleagues have seen so much change during their time with the business, and we want to celebrate all of you for your hard work, support, and the dedication you have shown us over the years. Take a look at several of our colleagues who have reached some impressive milestones within the business or our industry, and join us in celebrating their incredible accomplishments!

20 yrs Lee Blackston 20 yrs

20 yrs Neil Broad

20 yrs Andrew Frusher

Kevin Flood

20 yrs Tony Whybrow

THE PERIODIC TABLE OF SEASONED PROFESSIONALS

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20 yrs Adam Butler

20 yrs John Deleur

20 yrs Gary Dolton

20 yrs Alan Duck 20 yrs Cyril Sheanon

20 yrs Ivan Farrell 20 yrs James Tallon

20 yrs Stuart Godden 25 yrs Brian Crawford

20 yrs Andy Prescott

20 yrs Lisa Redding

35 yrs John Nuttall 25 yrs Adrian Kew

25 yrs Tom O’Donovan

30 yrs Peter Malyon 40 yrs Francis Muir

30 yrs Steven Simmonds

35 yrs Colin Dear

40 yrs Kevin Clarke

40 yrs Ray Shields

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FM CONWAY Conway House Vestry Road Sevenoaks Kent TN14 5EL Tel: 01732 600 700 www.fmconway.co.uk Join the conversation: marketing@fmconway.co.uk

EXCELLENCE Great people delivering great work, always

CARE As a family business we act with care and compassion

INNOVATION Our passion is to always find a better way

INTEGRITY A business committed to doing the right thing