Great Leaders Programme - Aspiring Directors Application Summary

James Head

BUSINESS IMPROVEMENT PROPOSAL The question above focuses on improvements, my thoughts are not necessarily an improvement but a process to review how we operate today - this will result in a process that will bring improvements to the business.

APPLICATION SUMMARY

Wendy: Application good and his ideas relevant and will have an impact on the business at large. Small team but would benefit from taking part. Sam: Solid application. Ideas showed good understanding of the organisation. Leadership skills on the programme would benefit him.

Self-delivery vs Internal Delivery - Each internal activity can be reviewed. A roots-up review of each self-delivery activity/area to review the following:

• True internal cost and internal profit generated. • What limitations do we have in providing this activity/area, what are the internal cost drivers. • Review of the external market to provide comparisons to internal delivery. Decision matrix can then be developed to understand the advantages or disadvantages (commercial/ operational) of each activity/area to make informed decisions on the ongoing focus of the business. Do we continue to operate the self-delivery or do we outsource/partner etc.

Sue: Late application, but good. Would benefit from taking part in the programme.

Decision: Shortlist

THREE PILLARS PROPOSAL Self-delivery is a key element of FM Conway, with my integration into the supply-chain I have an internal and external view on the approach i.e., External Supply vs Self Delivery.

There are areas where this can be extended and reviewed, for example:

• Self-manufacture of paving mortars (Fine bedding Concrete, Jointing Mortars). • Self-manufacture of White Lining Products.

These would also bring the potential of an external supply and selling to the external market. At the same time I am well positioned to commercially understand if to self-deliver is the correct commercial decision. We need to self-deliver where it makes commercial sense i.e., we can self-deliver under the market rate or equal to including margin.

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