Great Leaders Programme - Aspiring Directors Application Summary

Kamal Uddin

BUSINESS IMPROVEMENT PROPOSAL Our frontline workers make up three quarters of our workforce in roles that make them the first points of contact between the business, our clients and the public they serve. They are often the first to engage customers, the first to visibly represent the company brand and the first to see product and services in action. For FM Conway to truly modernise, we must equip all employees with the tools to deliver services through collaboration, optimised operations and do it efficiently. For this we must truly understand their needs and close the gap between office and frontline worker digitisation. From the board level to the site-level, we must give all workers a voice to be ‘part of the conversation’. I would like to introduce a mobile-first employee workplace app (that complements MS Teams and our planned intranet replacement Q1 2022) that caters for frontline worker needs. A workplace social network and collaboration platform that provides a ‘single pane of glass’ view of business, divisional and team updates/announcements, connecting everyone in the business. It will provide direct messaging, chat, group discussions and the ability to poll or survey business-wide or to targeted groups. Using AI and integration, ‘bots’ will drive workflow that would typically only be available to desk-based workers. Users can use natural language in chat to automate tasks, such as requesting HR information, viewing payslips, logging an IT service desk ticket or locating procedural information in the IMS. Data analysis derived from this can be incredibly powerful, particularly in better understanding worker’s needs and being proactive in employee engagement and intervention actions. THREE PILLARS PROPOSAL In projects today, we see a patchwork quilt of third-party applications and tools being used by different teams, each with their own data formats and conventions. This creates a large amount of incompatible data which could become a hindrance in successful project execution, continuous improvement, and future innovation - standardisation is a pre-requisite to delivering effective digital transformation. This has largely gone unnoticed due to the diverse nature of the business which has over time created silos between divisions and inconsistencies even in cross divisional processes which has been further exacerbated when we have adopted standards and systems of our clients in the absence of our own. A true common data environment (CDE) serves precisely this purpose. A CDE offers a central repository-a space where data converges from different sources and is equalised, helping users to consistently consume information. The system ultimately becomes a trustworthy source of truth for all project participants. The objective of the CDE project would be to help our divisions to improve their business processes, provide consistency of information, reduce costs, reduce risk, improve quality, improve collaboration and provide clear and transparent audit trails. The solution will enable advancement of our Building Information Modelling (BIM) maturity pathway, which we are seeing more often in tender requirements. A multitude of organisations and people exchange information on large projects. This generated data must be captured and stored in a single, reliable, data-neutral system of record.

Through the implementation of a Common Data Environment the following benefits will be realised:

• To provide the highest quality service to our customers • Standardisation of project setup, documentation, naming, processes, quality and H&S • Improve net fee revenue through the adoption of standardisation, stage gates and approval point • Increased client, design, construction team and supply chain collaboration • Reduced costs through access to consistent and accurate information, drawings and specifications • Reduced risk by providing approved digital information to operational and site teams • Improved RFI, issues, defect and drawing markups and comparison • Improve project management and control and provide ‘big data’ reporting capabilities • Standardising data and processes will remove an innovation inhibitor, enabling downstream digital transformation opportunities, particularly in field-based solutions and enterprise resource planning Wendy: Excellent application, ideas that would deliver benefit across the business, extremely capable and keen to develop. Sam: Excellent application. Depth of thinking excellent. Leadership description best we received. Ideas from his own division and benefits to the organisation. Sue: Good application and worthy of consideration for this programme. Newly appointed to a Director position so would benefit working with his peers. APPLICATION SUMMARY

Decision: Shortlist

It will be used by all our operating divisions and will be used in interaction support divisions during a project’s lifecycle.

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